Last Updated on March 27, 2019
Medical Disclaimer: The information on our Services is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through the Services is for general information purposes only. The Company makes no representation and assumes no responsibility for the accuracy of information contained on or available through the Services, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through the Services with other sources such as your physician or insurer, and review all information regarding any medical condition or treatment with your physician.
NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS MOBILE APPLICATION. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY PLEASE CALL YOUR HEALTH CARE PROVIDER OR 911.
The Company does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific products, procedures, treatments, services, opinions, health care providers, health insurers, plans or other information that may be contained on or available through the Services. THE COMPANY IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS SERVICE.
What information do we collect?
We collect personally identifiable information (“Personal Information”) and other non-individually identifiable information from you when you create and account, respond to communication such as e-mail, or otherwise use the Services in any manner. We may also collect your Personal Information on behalf of third parties, such as your health care provider or insurer as described below.
In order to use our Services, you will be required to provide Personal Information. For example, when registering as a user on the Service, we may ask you for your name, e-mail address, mailing address, or phone number.
We may collect and use mobile device identifiers, IP addresses and session identifiers to analyze trends, to administer the Company Services, to track user activities, to infer user interests, and to otherwise learn about individual users and market segments. We may also collect and store certain other non-identifiable information, which is collected passively using various technologies, and cannot presently be used to specifically identify you.
Some of the Personal Information received by the Company in connection with providing the Services may be subject to privacy and security laws and regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) that govern the use and disclosure of certain individually identifiable health-related Personal Information (“Protected Health Information”).For more information about our HIPAA-compliant activities, please contact [email@example.com].
Our Company Services currently do not respond to “Do Not Track” (DNT) signals.
Safeguarding Your Personal Information and Protected Health Information
We cannot guarantee the absolute security of any Personal Information submitted to or otherwise collected during your use of the Services, but the Company takes every effort to protect your Personal Information. The Company follows generally accepted industry security standards to safeguard and help prevent unauthorized access and maintain data security of Personal Information.
We are also subject to HIPAA because we act as a healthcare clearinghouse, which means we receive Protected Health Information from one source in one format and convert it into another format for use by a different source. HIPAA requires us, healthcare providers, and insurers who receive and use your Protected Health Information to implement certain measures to safeguard the confidentiality, integrity, and availability of your Protected Health Information. Healthcare providers and insurers who access your Personal Information through the Service agree to handle Protected Health Information in compliance with HIPAA.
Further we encrypt your Personal Health Information when it is stored with our outside cloud computing services provider, who we require to comply with HIPAA to protect the security and privacy of your information. It will also be encrypted when transmitted electronically. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure.
What Personal Information Do We Use?
We will only share elements of your individual Protected Health Information with entities that you have expressly authorized to acquire it as the primary service of the app (“Approved Third Parties”) These may include, without limitation, your healthcare providers, health insurers, or others who are involved in your care.
We may use the Personal Information and other data we collect from you when you register, access or view the Services, or use the Services to communicate with you about access to your medical records. We may send you a welcome email, either from the Company or on behalf of Approved Third Parties, to verify your username and password when you create an account. We will communicate with you in response to your inquiries, to provide the services you request and to manage your account. We may send you requests on behalf of Approved Third Parties if they wish to access your health information. We may send you notices when your records have been accessed, uploaded, or amended by Approved Third Parties. We will communicate with you by email or telephone, according to your account preferences.
We will also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature
What Information do We Share, and with Whom do we Share it?
We share your Personal Information, which might include your Personal Health Information, with the following people in the following ways:
Retention of Your Personal Information
Use from Outside the United States
You understand and agree that if you are using the Services from a country outside the United States and provide Personal Information to the Company, you will be authorizing and consenting to the transfer of Personal Information about yourself to the United States. You understand that the privacy laws of the United States may be different from and not as comprehensive or protective as those in your country, and you agree that the transfer of your Personal Information to the United States occurs with your consent. Personal Information collected on the Company Service may be stored and processed in the United States or abroad.
Correcting and Updating Your Personal Information
You can request that we correct or update your Personal Information associated with your user account by contacting us by e-mail [firstname.lastname@example.org] or you may access your user settings and update it yourself. You may also request an accounting of disclosures of your Protected Health Information. It may take us up to 60 days to process your request. If we cannot respond to your request within that time, we will provide you with a reason why, and we may request another 30 days to respond. At this time, we cannot correct or update your Personal Health Information—please contact your health care provider or insurer.
To “opt-out” of (1) any consents previously given to us, (2) receiving communications from us, or (3) having Personal Information disclosed to third parties, send an e-mail to email@example.com or alternatively you may revoke access via the MedRecordsConnect APP.
Privacy and Third Party Links
The Company Service is intended only for use by adults, either for themselves or on behalf of their minor children. We do not knowingly collect information directly from children under the age of thirteen. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Company Service, please contact us, and we will to delete that information from our databases.
We welcome your questions, comments, and concerns about the Services. Please send us any and all feedback pertaining to the Services to firstname.lastname@example.org